Question 1

Is there a free plan?

Accepted Answer

Yes. The free plan lets you build and export real chat videos — they just carry a small MockChats watermark. Upgrade to remove the watermark and get more monthly credits.

Question 2

How do credits work?

Accepted Answer

Every export costs credits: 1 credit for an image and 3 credits for a video. Each plan includes a monthly credit allowance that resets at the start of your billing cycle.

Question 3

Do unused credits roll over?

Accepted Answer

No — your allowance resets at the start of each billing cycle. Pick the plan that matches a typical month, and you can move up or down whenever your pace changes.

Question 4

How do I see how many credits I have left?

Accepted Answer

Your remaining balance is shown in the app on your account and exports pages, and it refreshes automatically each billing cycle.

Question 5

Can I use my exports commercially?

Accepted Answer

You own everything you create, and monetizing your own channels — creator programs, ad revenue — is fine on every plan. For client and brand work, the Business plan includes commercial usage rights. Whatever the plan, exports can't be passed off as real conversations, endorsements or evidence.

Question 6

Can I cancel anytime?

Accepted Answer

Always. Plans are billed monthly or annually and you can cancel from your account in a couple of clicks — no emails, no hoops.

Question 7

Do you offer refunds?

Accepted Answer

If something isn't working for you, email us within 14 days of a charge and we'll sort it out.

Question 8

What's the difference between monthly and annual?

Accepted Answer

Annual billing gives you the same features and monthly credits at a lower effective price. You can switch between the two at any time.

Pricing that scales with your output

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starter

pro

business

The full studio, on every tier

Pricing questions